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The Carrier Account Associate works directly with internet providers (carriers), provisioning orders of data circuits for customers. The carrier account associate will handle all steps of an order, from prequalification, to placing the order, completing needed paperwork, entering order information into V-Select and master spreadsheets, tracking installs, following up on FOC dates, opening needed service and trouble tickets, and assisting with troubleshooting of carrier problems. The carrier account associate may provision local phone service accounts, and will also handle administrative work and other duties found suitable to his/her skills. This position can be worked fully remote, hybrid or in office at our Holland, Ohio location.
Principal Duties and Responsibilities:
Principal Duties and Responsibilities:
- Working closely with assigned carriers on provisioning of data orders, from inception to completion.
- Obtaining quotes from new carriers for internet services for our customers.
- Assisting NOC & billing department in troubleshooting with problems post-install.
- Ensuring any needed carrier paperwork is completed properly and Velocity’s contracted rates/any special pricing is being applied to each order.
- Provisioning of certain local phone service accounts, working with long distance and toll free numbers.
- Administrative work, possibly including but not limited to: Answering phones; Assisting with monthly billing of Velocity’s customers; running monthly agent commission reports; Accounts Receivable; creative teamwork and brainstorming for promotional materials, such as the company website; running reports as needed for various customers.
Qualifications, Experience and Education
- Proficient with Microsoft Office, especially Excel and Outlook
- Ability to learn and understand our custom V-Select online portal, as well as other online tools
- Ability to work well independently and as a team when needed
- Persistent, personable, and professional
- HS diploma
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- 401K – with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
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