ABOUT THIS JOB
This is a junior role within a global client support team which will offer a lot of exposure, and potential growth and will provide opportunities to learn from senior NielsenIQ leaders.
In this role, you will provide direct support to NielsenIQs biggest clients by resolving their queries via a modern client service platform as well as provide direct support to the NielsenIQ Global Client Services team on global KPIs.
RESPONSIBILITIES
- Provide Customers with outstanding service and support day-to-day questions
- Play a connector and enabler role to ensure the resolution of received queries
- Creating and delivering high-quality KPI reports, and materials based on NielsenIQ data to support the Global Client Services team in their conversations with global clients
- Cooperate and communicate with various local and regional teams (i.e. Operations, Local Client Delivery, Commercial, and Product Leadership) to complete assigned tasks
- Collecting information from local teams and creating presentations on NielsenIQ product enhancements
- Using Microsoft Suite, Excel, and PowerBI regularly.
- Extracting data from internal databases and embedding the data in a client-ready format
- Plan and execute regular personal workload and meet aligned timelines
- Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues
- Creating good content material for senior stakeholders
- Supporting the Global Client Services team with ad-hoc deliveries
- Communicating with both local and global teams to complete tasks
A LITTLE BIT ABOUT YOU
You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.
QUALIFICATIONS
- Graduate or part-time Student with a Technical University Degree is a plus.
- Fluency in spoken and written English is required.
- Experience and knowledge of Microsoft Excel are required.
- Experience with Microsoft package - PowerPoint and Word are required.
- Attention to detail and interest in working in a data-driven environment.
- Ability to work well within a team, as well as independently.
- Strong analytical, problem-solving, and communication skills.
- Experience with Microsoft Power BI is a plus but not required.
We Offer
- Our amazing 'people first' culture with plenty of flexibility
- Making an impact on the biggest FMCG manufacturers' growth
- Becoming an expert in categories that shape UK retail
- Access to first-class analytical tools which is a great way to gain understanding of CPG market in general
- Great deal of autonomy in performing your role
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
