San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.
HOW YOU WILL IMPACT OUR MISSION
The Guest Services Coordinator supports all areas of Guest Services as assigned; coordinates event logistics with other departments and outside parties; coordinates volunteers and staff as assigned; supports on site guest and event client communication as assigned; assures preparation of necessary materials and supplies; and provides proactive hospitality at all times. This position reports to the Guest Services Manager.
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WHAT YOU WILL DO
- Coordinates event logistics on behalf of Guest Services, including the work of event staff. Acts as liaison to other departments and outside parties.
- Supports all on site functions of Guest Services as assigned; Volunteer Services, Attractions & Transportation, Guest Ambassadors, and Admissions.
- Supports Duty Manager as required by responding to guest incidents, actively resolves guest complaints, ensures readiness of facilities, and provides proactive hospitality at all times.
- Coordinates administrative duties associated with operational readiness of assigned area within Guest Services department.
- Improves the guest experience through thoughtful and deliberate attention to detail.
Experience working in Guest Service positions desired. Computer proficiency and strong communication skills both verbal and written needed.
- JOB EXPERIENCE
- Experience and/or course work that demonstrates general knowledge of tourism, hospitality, event/meeting coordination, fund-raising, group sales, catering, or recreational experience.
- EDUCATION AND CERTIFICATIONS
- Bachelor's Degree in communication, public relations, marketing, business administration, hospitality management, or a related field or equivalent specialized training.
- SKILLS AND KNOWLEDGE
- Ability to work effectively with teams and with others in a diverse environment.
- Effective customer relations skills and practices.
- Able to use office and radio equipment.
- Must have strong verbal and written communication skills.
- Must have strong attention-to-detail.
- Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
- Family Passes
- Complimentary Tickets
- Local and In-House Discounts
- Employee Assistance Program
- Wellness Program
- Location: Escondido, CA
- Position Type: Hourly Full-Time Non-Exempt Position
- Salary Range: $21.30 to 23.55
At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
San Diego Zoo Wildlife Alliance is a drug free workplace.
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