- Implementation and maintenance of IT software, hardware and middleware solutions
- Knowledge in different customer/distributor technical cases
About Our Client
Our client is one of the global medical device companies in the world. For their future development plans, we are looking for a Healthcare IT Specialist - METER
Job Description
Within the framework of bioMérieux guidelines & strategy, the position will be responsible for three main responsibilities:
- implementation and maintenance of IT software, hardware and middleware solutions on clients equipment and laboratory Information system (LIS) in accordance with customer service level agreements (SLA).
- Own different customer/distributor technical cases regarding scientific knowledge about Microbiology, Immunology, Molecular
- Connect both IT knowledge and Application specialist knowledge to resolve complex technical issue and tackle our IT challenges in a more Innovative way
This role works to provide both remote service and in the field on-site . She/He acts as a key contact to ensures that IT technical support are delivered in accordance with the statement of work (SOW). Coordinates and liaises with internal and external technical IT providers Application Specialist and Field Service Engineer, resources and cross functionally with all involved departments (customers, technical support, LIS vendors, project teams, marketing and GCS).
She/he delivers training, coaching and provides expert knowledge, support and assistance to the IT departments and Application specialist, operators/end users, METER Customer Service teams and export distributors.
Subsidiaries and Representative Offices:
2 subsidiaries in Russia & Turkey
2 representative offices in UAE & Kingdom of Saudi Arabia
Distribution zone:
Caucasus, Middle East, Iran, Central Asia, Mongolia
2 Main Accountabilities:* Provide direct support to both internal and external customers/Operators and end users : helping set up hardware or software, Troubleshooting and diagnosing connectivity / data access problems, answering questions about hardware or software
- Support/Perform pre-site installation inspections, workflow analysis, design, coordinate, and project manage installations.
- Support/Perform software-related installation and configure software in equipment and associated peripherals.
- Training and coaching FSE, distributor FSE, customers and providing expert knowledge to their IT departments on configuration, operation maintenance and first line troubleshooting of the instruments/machines/equipment and associated automation IT infrastructure.
- Coordination and implementation of interfaces between equipment, automation, associated peripherals and customers IT information systems.
- Supporting customers in improving their equipment and automation information management procedures and processes to ensure uninterrupted operation/function and up-time.
- Support mandatory and optional software and firmware patches, upgrades and retrofit pushes via remote E-Service
- Act as technical liaison and advisor to METER customer service teams, distributors, customers and their other vendors IT departments.
- Keep stakeholders informed/updated
- Communicating with and briefing the customer, keeping them updated at all times
- Escalates IT incidents when needed to the next service levels or requests additional assistance from specialists and provides the necessary follow-up to ensure the problem has been resolved to the customers satisfaction.
- Support rolling out new pro-active IT service tools and processes.
The Successful Applicant
- Higher education on information technologies (MSc, Masters), a minimum of 3 years of experience in the field of IT services.
- Extensive understanding and experience of hospital workflow design and analysis
- IT Skills, ability to perform software updates and parameter and basic LIS configurations, validation and verification Internet Protocol, Wireless Modems/Routers, Cloud systems and services, Cyber Security…
- Experience in developing languages for example VC++ , Delphi , C# , SQL Server ,HTML,UML,XML, Java script
- Specific experience in the cyber security field
- Ability to convince, influence, and gain support both in the internal networks of the company and with customers
- Enjoy working in an intercultural and matrix environment with daily interaction with multidisciplinary teams
- Very good communication skills, a good team spirit and synthesis and a strong customer orientation. English fluency
- Be able to manage priorities and keep commitments.
- Business trips (METER countries and abroad) are to be expected (40 %)
What's on Offer
Join one of the global companies in Medical Devices Service area.
