Job description:
Please respond with reference: N16/05 in your email title.
Start date
23 May 2023
About the company
We are a global homeware company operating in the UK, providing the highest quality homeware; mattresses, beds, pillows and accessories to the UK market. At the moment, we are experiencing exponential growth and are looking to expand our team.
About the role
We currently have a 4.5 rating on trust pilot as evidence of the quality of our product and our commitment to customer service and we are looking for three new agents to join our team. The role requires that you respond to our customers in a courteous, proactive and professional manner.
Remuneration:
R8,000 - R10,000 pm
Working hours:
10am - 6:30pm (SA time)
Typical queries:
Delivery queries
Product queries
Warranty
(The role is working from home. To perform the role of a homeworker you will need a high spec internet speed)
Critical:
Great verbal reasoning skills
High proficiency in Microsoft office
High level of English language proficiency which will be tested
Typing speed 35 words per minute minimum
Space and facilities to work at home
Highspeed internet connection
Contingency for load shedding
Desirable:
A degree in any subject would be an advantage especially English or a TEFL teaching qualification.
A genuine interest in British culture and the subtleties of language.
Experience working in a telephone or e-mail-based contact centre.
Great attention to detail.
Next steps:
If you think you have what it takes, please apply to: callum@phoneangels.co.uk and we’ll speak soon.
