- Job description
We are currently recruiting for confident and articulate Customer Services Representatives to work in the inbound Contact Centre for a well-established government organisation in Palmerston North.Customer Service is more than answering calls or sitting behind a desk – it’s about assessing queries, providing solutions, turning around situations and leaving customers with a positive experience!
The role: As a Customer Services Representative, you will take inbound phone calls from customers who wish to enquire about services or have a question dealt with. You will be processing enquiries and providing first call resolutions to the customer over the phone.
The team is diverse, the work is interesting and fast paced, and no two days are the same.
You will be responsible for:
- Answering inbound calls and emails from members of the public
- Providing accurate information to general enquiries
- Operating with a high quality of customer service through fast and efficient response times.
If you have the skills listed above and are interested in progressing further with your application, click This is a fast paced, high-volume environment so expect your days to fly by!
Why should you consider this role? Temporary roles offer a lot of flexibility and can add a number of new strings to your bow. Working for a government organisation such as this one will give a competitive edge to your CV. The role will also give you access to a number of new systems, processes and experiences, not to mention all the great people you get to meet and learn from along the way! There is potential that this role to lead to permanent opportunities further down the line. Applicants should have: Excellent verbal and written communication skills Previous Customer Service experience either phone-based or face-to-face Intermediate computer skills Hours: 25 hours per week guaranteed, with opportunity to pick up more.
We have multiple shift options available on a rotating roster between Monday to Sunday 6am-11pm. We are happy to consider you as long as you are available for a minimum of any 4 days a week (must have one weekend day) between those times.
Dates: Starting in July for 8 months, with opportunities for longer-term or permanent positions.
Training and Career Development: Your first few weeks will consist of well-structured training, and going forward you will be paired with highly experienced staff members and team leaders for further support. Ongoing learning and development is offered – gain work experience in other areas, receive coaching and feedback, attend further training sessions.
