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Customer Service – Home Center
Biewer is looking to add a full-time Customer Service representative to
our Home Center Sales team in St. Clair, MI.
This position is suited for the individual that thrives in maintaining solid
connections and relationships with our key customers while managing
account tracking and coordinating sales orders with facilities and
distribution.
Accountabilities
Primary responsibilities will include:
Facilitate relationships and provide support to customers to ensure
orders for products are processed with accuracy and efficiency and
are distributed properly.
Collect and enter orders for new or additional products.
Maintain customer accounts and monitor customer interaction with
details of inquiries or feedback.
Collaborate with staff to ensure appropriate actions are taken to
resolve customers’ issues or concerns via telephone, email, and fax
with responsive, timely, and professional communications.
Provide ideas, innovation, and suggestions for continuous
improvement and maximizing sales opportunities.
Assist with reporting metrics and more...
Qualifications
Bachelor’s degree, concentration in Marketing or Business is preferred,
or four (4) years of equivalent experience in sales, marketing, or
management.
Strong communication skills (verbal, written, and interpersonal) for
working effectively with others.
Computer proficiency with Microsoft Office and Google Docs and
ability to navigate and acquire skills to use internal systems.
Solid analytical and problem-solving abilities.
High accuracy level
