Bringing True Hospitality to the world.
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
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We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.
We’re growing; grow with us.
Role Purpose
Lead global insights, reporting, & analytics for third -party distribution including revenue production from online travel agencies [OTAs] like Booking.com, wholesale partners, and GDS partners
Partner with channel analytics team to help coordinate performance insight communications with senior leadership
- The role will serve as internal expert/consultant on 3rd party distribution metrics which will be used to optimize the value of our partnerships and our channel revenue mix.
- This role will partner across the organization, specifically with our insights team, to consolidate channel performance narratives shared with company leadership
Key Accountabilities
- Assist major third-party account leaders with performance analytics and growth opportunity identification
- Ensure reporting meets distribution stakeholder needs
- Develop strategies for maintaining consistent metrics, reporting, analysis, and insights to support decision making. Interact with key partners to provide data requirements
- Create the tools, models, controls, and dashboards that help us understand how customers are interacting with our third-party distributors
- Measure and analyze rate parity to ensure IHG pricing is not undercut by its online distributors. Provide actionable insights to help IHG resolve pricing discrepancies
- Build commission models for OTA partner contracts
- Ensure new OTAs have proper tracking and commission structures
- Provide actionable insights by leveraging suite of data tools while aligning with product strategy for relevance and timeliness
- Lead the refinement of segmentation through both quantitative and qualitative inputs
- Partner with key regional commercial leaders and marketing leaders to drive insights on channel growth opportunities and balance with book direct strategy
- Partner with channel analytics team to help coordinate performance insight communications with senior leadership. This could include monthly channel performance reviews, strategic documents, investor relations updates, and support of internal partner projects
- Establish and maintain documentation of data sourcing for key executive communications
- Build out and maintain governance process for channel reporting (metric definitions, usage, etc)
- Assist in adhoc project analysis as needed
Key Skills & Experiences
Education
Bachelor’s degree in a quantitative discipline from an accredited college or university or an equivalent combination of education and work related experience
Experience
6+ years-progressive work-related experience with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as 4+ years managing similar continuous and complex projects
Technical Skills and Knowledge
- Demonstrate statistical and analytical skills
- Demonstrate ability to answer key business questions by leveraging data and insights and presenting in an easy-to-understand summary
- Demonstrate experience in manipulating and combining data sources for robust analysis
- Demonstrate ability to build reports and/or provide requirements for reports (Tableau experience preferred)
- Demonstrate effective verbal and written communication skills for the purpose of providing information for clients, vendors, and colleagues as well as communicating technical information to non-technical audiences
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.
Not Applicable for Colorado Applicants.
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