Telecom Operator (prn - scheduled as needed)
Location: Cedar Rapids, Iowa
Description: Mercy Medical Center - Cedar Rapids is at the momment seeking for Telecom Operator (prn - scheduled as needed) right now, this occupation will be ordered in Iowa. Further informations about this occupation opportunity kindly read the description below. This position supports Mercy's philosophy of patient centered care by being an advocate on the phone and as the first impression for Mercy Medical Center, answering all calls with a fri endly, pleasant, calm voice, asking accurate and concise questions and providing correct answers. Announcement of Emergency Codes via the hospital intercom with a immediate response and calm voice provides direction to the hospital staff, patients and visitors Coordinates patient information requests and assists in moving patients, family and visitors to the appropriate destinations from the 10th Street Concierge Desk. Transfer of calls to the appropriate patient rooms, hospital departments and staff. They work closely with volunteers, at the 10th Street Concierge Desk, by directing the volunteer(s) to assist patients, family and visitors to the correct departments.
No benefits. Scheduled on an as-needed basis (prn). Starting pay rate (no experience) $11.11 per hour.
Job/Position Specific Duties
Answers the hospital main phone line, prioritizes, screens and redirects phone calls
Listens attentively to all callers and provides appropriate, correct information to the caller
Handles multiple phone lines simultaneously, prioritizing transfers, pages and calls on hold
Responds immediately in answering the 6111 emergency line
Announces emergency codes clearly and concisely in a calm voice
Monitors, responds appropriately and triages alarm notifications to appropriate department(s)
Monitors and responds appropriately to the security officers radio system
Monitors, as a backup for security the security cameras and notifies Security officers, if necessary
Communicates effectively pertinent information to the next Telecom shift
Monitors maintenance and security, refrigerator temperature alarms
Maintains complete confidentiality of patient information at all times
Knowledgeable about MCSC facilities and departments
Collects, reviews and updates hospital information in the hard copy "telecom reference guide"
Operat es the Call Center and performs all functions by department standards
Manages after hours department specific phone lines. ie. After business hours, calls for hospice, security, home health, HPCC, biomed, maintenance, administration, IS, cardiopulmonary
Assists and guides volunteers at the 10th Street Concierge Desk
Prepares and completes additional assigned projects for other departments
Attains effective knowledge and accurate use of computer software, ie. Person on Call, Aeroscout, Meditech, Epic as related to their job role
Runs reports on off shifts for other departments (i.e. HIM, Security, Finance, Anesthesiologists, Hospital Month End)
Performs daily/weekly/monthly backup tapes for Cedar Neurological Surgeons and other requested backup tapes
Coordinates communication from shift to shift regarding any Emergency Codes to appropriate individuals
Communicates directly with accuracy and succinctly to the house supervisor on off shifts and weekends
Performs data entry for logs, (e.g. van keys, contractor badges, laptops, lost and found)
Directs and Assists patients, family and visitors to correct destinations
Handles packages delivered to the 10th St concierge desk according to appropriate procedures
Completes appropriate shift checklists
Tests, distributes and logs emergency cell phones correctly
Knowledge, Skills and Abilities
Has a basic knowledge of how to work with multi-line phones and multiple computer software.
Is a customer service professional with a courteous and concise speaking voice who can carry on a conversation, with customers, to obtain positive outcomes from their requests.
Professional Experienceâ€" Required vs. Preferred
Previous customer service knowledge, multiple phone line knowledge preferred.
Basic computer skills required.
Education-Requir ed vs. Preferred
High School Diploma or Equivalent Required
Licensure, Certification, Registration - Required vs. Preferred
Non Applicable
Physical Activity Requirements
Constant = 67-100% of workday
Reaching
Sitting
Use of Fingers
Talking
Hearing
Repetitive motion
Frequent = 34-66% of workday
Pushing
Grasping
Feeling
Handling
Occasional = 33% or less of workday
Standing
Walking
Lifting
Balancing
Stooping
Kneeling
Crouching
Pulling
Climbing
Physical Demand Requirements
Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently
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If you were eligible to this occupation, please give us your resume, with salary requirements and a resume to Mercy Medical Center - Cedar Rapids.
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This occupation starts available on: Wed, 09 May 2018 01:02:26 GMT